I started living in Santiago when I went to University of Chile, therefore I did not manage to use the services of former public transport. When I started my career in veterinary medicine I've taken the transantiago so I can not do a good and objective comparison with the previous system.
At first everything was very new to me, new city, home, friends, but nothing hindered me as much as Transantiago. I chose the easier, “the subway”, but had and still has some disadvantages for me, for example, it takes me longer to get to college and I can not know the streets of the city. I know that time is something precious to be able to manage, so I had no choice but to learn to use transantiago, and my first big help was his website, is easy to use and you can see the different options of routes, and the least amount of possible combinations. One day my classmate told me why you do not take the bus216? is the best because it takes up a block from your house and leaves you outside of the university!. I stopped using the subway and I started to use the transantiago. I think a more secure system than the previous, has a more convenient payment system "the BIP" and has a better treatment towards people.
For the system improves, I think it is good that the frequency of buses should be higher and more orderly, because there are times when one waits and waits for a bus, and sometimes spend two or three buses together!
It is a system that still has room for improvement, but over time has been improving their public acceptance.
